Orders · Payments · Delivery · Refunds · Selling · Credits — quick answers. Full rules in the Terms.
💳 Which payment methods can I use?
bunq (iDEAL, SEPA, QR, Bancontact, Sofort) · SEPA bank transfer · PayPal · crypto (BTC / ETH / USDC). All prices are in EUR — the checkout shows the exact links and addresses for your order. For crypto, send the exact EUR equivalent shown at checkout (network fees are on you).
📦 How do I get my product after paying?
Send your order reference (WX11-…) to @darkdroidx11 on Telegram. Payments are confirmed manually, usually within hours — after confirmation you receive your secure download link on Telegram. For products that activate something (AI credits, tool credits), you need a free account so we can add them to it.
🔍 Where do I find my order reference?
It's shown in the checkout window ("Reference: WX11-…") together with the payment instructions — keep it. You can also check any order at Order lookup using the reference plus the email or Telegram handle you provided.
⏳ I paid, but haven't received anything yet — what now?
Confirmation is manual, so there can be a short delay. First check Order lookup. If it still shows pending more than 24 hours after paying, message @darkdroidx11 with your reference — it will be sorted out.
🔁 I lost my download link — can I get it again?
Yes — open Order lookup with your reference and the email/Telegram handle you used: paid orders show their download link there. Still stuck? Message @darkdroidx11 with your reference and we'll re-issue access.
🪙 I sent the wrong crypto amount — now what?
No panic — message @darkdroidx11 with the transaction details. Small shortfalls can be topped up; overpayments are refunded in EUR.
↩️ Can I get a refund?
If a product isn't delivered, doesn't work, or materially differs from its description (broken link, missing content, not as described) — contact us within 14 days of delivery: we'll fix it; if we can't, we'll refund you (original payment method where possible). Change-of-mind refunds may be granted at our discretion if the product hasn't been used. EU note: asking for immediate delivery ends the standard 14-day withdrawal right — the defect cover above always applies. Marketplace items: the seller is responsible, we mediate. Details in Terms §9.
⚡ How do AI credits work?
Buy once, use anytime — no subscription. A pack is credited to your account as a dollar balance after payment confirmation (100 credits = $5.43), valid for 12 months, and is non-transferable. AI usage is billed per token at a flat 1.4× cost — so a cheap model goes about four times further than an expensive one: $5.43 is around 2,900 typical messages (1,500 in / 400 out at the median model price); a cheap model stretches several times further, a premium one less. It works in ChatStudio, newOS4 and via API key. Tool credits (SEO Meta Forge, @roducbot Summarizer) are separate and used inside those tools.
🔁 How do subscriptions work — and how do I cancel?
The Weekly Crypto Yield Brief (€5/week) and Chat Widget Maintenance (€49 per 30 days). You pay manually each period — nothing is ever auto-charged. Cancel by simply not paying: nothing is locked, no fees, and paid periods are served to their end.
🏪 How do I sell my own product?
Create an account → open the Seller dashboard → add your product and upload the file → share your product's link. You keep 85% of every sale.
💸 When and how do sellers get paid?
Request a payout from your seller dashboard (minimum €10). Payouts are sent manually via bunq/SEPA within 3 days. Confirm your payout details with @darkdroidx11 before your first transfer.
👤 Do I need an account to buy?
For download-only products, no account is needed — a reference plus your email or Telegram handle is enough. Credits, activations, selling and API access are tied to a free account (create one before checkout so everything lands in the same place).
🔒 What data do you store?
Only what's needed to deliver your order: the email or Telegram handle you provide, order records, and (if you register) account data. Your data is never sold. See Privacy.
🛟 How do I report a problem or send feedback?
Use the 🛟 button on any page (attach the page + product automatically), message @darkdroidx11, or email darkmotox11@gmail.com. If you're logged in you can track replies at /stear.
🧭 How do I know which product is right for me?
Open any product's ℹ️ Details view on the store — it lists what's inside, the format, and a live demo where one exists (e.g. the chat widget demo). Anything unclear? Just ask before buying.